Customer Return Detail

View the complete details of a customer return including document header, line items, financial totals, and the current workflow status. From this page you can confirm the return, cancel it, or initiate a return delivery to physically receive the goods.

Accessing the Page

From the Customer Returns list, click any row, or navigate directly to /commerce/sales/customer-returns/:id.

Header / Action Bar

Button	Description	Available When
Back	Return to the Customer Returns list	Always
History	Open the document change history dialog	Always
Edit	Open the Edit Customer Return form	Draft only
Duplicate	Create a copy as a new Draft	Always
Delete	Delete the return after confirmation	Draft only
Confirm Return	Transition Draft → Confirmed	Draft
Cancel	Transition Draft → Cancelled (requires reason)	Draft
Create Return Delivery	Open the Create Return Delivery from Return dialog	Confirmed
Create Credit Memo	Shortcut to A/R credit memo creation	Confirmed
Export PDF	Download the return as a PDF	Always (if configured)

Summary Card

Field	Description
Document Number	System-generated return number
Status	Current status badge
Customer	Business partner name and code
Date	Document date
Return Reason	Reason for the return
Currency	Transaction currency
Sales Person	Assigned sales person
Payment Terms	Payment terms
Price List	Applied price list
Contact	Customer contact
Billing Address	Billing address
Shipping Address	Shipping address
Reference	External reference
Remarks	Return remarks

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Line Items

Column	Description
#	Line number
Item	Item code and name
Description	Line description
Warehouse	Destination warehouse for returned goods
Qty	Return quantity
Unit Price	Credit price per unit (may be masked)
Disc %	Line discount
Price After Disc.	Price after discount (may be masked)
Tax Category	Tax category
Tax Amount	Tax amount (may be masked)
Line Total	Line total (may be masked)

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Document Totals

Field	Description
Total Quantity	Sum of all return quantities
Subtotal	Sum of line totals before discount
Discount	Document-level discount
Tax	Total tax
Grand Total	Final total

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Workflow States

graph LR
    DRAFT -->|Confirm| CONFIRMED
    DRAFT -->|Cancel| CANCELLED
    CONFIRMED -->|Return Delivery confirmed| CLOSED

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Deleting a Customer Return

1. Verify the return is in Draft status.
2. Click Delete in the action bar.
3. Confirm the deletion.
4. You are redirected to the Customer Returns list.

Business Rule Notes

• Confirming the return commits it for processing and locks line quantities.
• After confirmation, use Create Return Delivery to record the physical receipt of goods.
• The return moves to Closed status when all associated return deliveries have been confirmed.

Common tasks

1. Open the page from the Customer Returns list.
2. Review line items and return reason.
3. Click Confirm Return, then Create Return Delivery to process the physical goods receipt.

Related Pages

• Customer Returns — List all customer returns
• Create Customer Return — Create a new return
• Edit Customer Return — Edit a draft return
• Return Deliveries — Physical receipt of returned goods