Return Deliveries

The Return Deliveries list page shows all documents that record the physical receipt of goods being returned by a customer. A return delivery can be created from a confirmed Customer Return or directly from a confirmed Delivery. Confirming a return delivery commits the inventory movement back into stock.

Accessing the Page

Navigate to Commerce → Sales → Return Deliveries in the sidebar, or go to /commerce/sales/return-deliveries.

What you can do here

• Browse all return delivery documents with filtering by status and date range.
• Search by document number or customer name.
• Create a new return delivery manually or from a Customer Return.
• View, edit, duplicate, or delete individual return deliveries.
• Confirm a return delivery to commit inventory receipt.

Common tasks

1. Open Commerce → Sales → Return Deliveries from the sidebar.
2. Filter by Status = Draft to find return deliveries pending confirmation.
3. Click a row to open the detail page and confirm receipt.

Notes

• Only Draft return deliveries can be edited and deleted.
• Confirming a return delivery commits the inventory movement, returning stock to the selected warehouse.
• Return deliveries can be created from a Customer Return (using the Create Return Delivery action on the return detail page) or directly from a Delivery.
• After a confirmed return delivery, a Create Credit Memo action may be available from the detail page.
• Return delivery lines no longer expose a batch number column — batch information is captured at the inventory level. Line-level batch entry was removed to keep the return UI focused on quantities.
• When a line references a price list different from the document header’s price list, a confirmation prompt asks whether to apply the line’s price list to the header.
• In single-currency tenants the currency field is hidden from return delivery forms.

List Columns

Column	Default Visible	Sortable	Description
Doc #	Yes	Yes	System-generated return delivery number
Customer	Yes	Yes	Business partner name
Date	Yes	Yes	Document date
Status	Yes	Yes	Current workflow status badge
Grand Total	Yes	Yes	Total return value including tax
Currency	No	No	Document currency
Sales Person	No	No	Assigned sales person
Reference	No	No	External reference
Created	No	Yes	Creation timestamp
Updated	No	Yes	Last modification timestamp

Status Values

Status	Description
Draft	Return delivery is being prepared; editable and deletable
Confirmed	Goods received and inventory movement committed; terminal state
Cancelled	Return delivery was cancelled; terminal state

Filtering

Filter	Type	Description
Search	Free text	Searches across document number and customer name
Status	Dropdown	Filter by status; default shows all
Date From	Date	Show return deliveries with a document date on or after this date
Date To	Date	Show return deliveries with a document date on or before this date

Sorting

Click any sortable column header to sort ascending, then descending, then remove. Default sort: Created descending.

Pagination

Load More pattern — 20 records per load.

Actions

Page Actions

Action	Description	Permission
New Return Delivery	Navigate to the Create Return Delivery form	Write

Row Actions

Action	Description	Permission
View	Open the Return Delivery Detail page	Read
Edit	Open the Edit Return Delivery form — Draft only	Write
Duplicate	Create a copy as a new Draft	Write
Confirm	Transition Draft → Confirmed; commits inventory receipt	Write
Cancel	Transition Draft → Cancelled (requires reason)	Write
Delete	Permanently delete — Draft only	Admin

Click any row to open the detail page.

Deleting a Return Delivery

1. Locate the return delivery — it must have status Draft.
2. Click the row actions menu and select Delete.
3. A confirmation dialog warns that the deletion is permanent.
4. Click Delete to confirm.

Deletion is only available for Draft return deliveries.

Related Pages

• Create Return Delivery — Create a new return delivery
• Return Delivery Detail — View a specific return delivery
• Edit Return Delivery — Edit a draft return delivery
• Customer Returns — Source returns for return deliveries
• Deliveries — Original outbound deliveries