Create Return Delivery

Create a new return delivery to record the physical receipt of goods being returned by a customer. Return deliveries can be created manually or generated from a confirmed Customer Return using the Create Return Delivery action, which copies the returnable lines. Confirming a return delivery commits the inventory movement back into the warehouse.

Accessing the Page

From the Return Deliveries list, click New Return Delivery, or navigate directly to /commerce/sales/return-deliveries/new.

To create a return delivery from a Customer Return, open the confirmed return’s detail page and click Create Return Delivery.

To create a return delivery directly from a Delivery, open the confirmed delivery’s detail page and click Create Return Delivery (where available).

Form Overview

Section	Description
Document Header	Customer, dates, addresses, and reference fields
Line Items	Editable table of items being received back, with batch numbers

A footer bar contains the Create Return Delivery and Cancel buttons.

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Document Header Fields

Field	Required	Type	Description	Default	Validation
Customer	Yes	Entity select	Business partner returning goods	—	Must select a customer; partner on hold blocks submission
Date	Yes	Date	Document date	Today	—
Currency	Yes	Select	Document currency	Company default	—
Payment Terms	Yes	Entity select	Payment terms	Customer default	—
Price List	Yes	Entity select	Price list	Customer default	—
Contact	No	Entity select	Customer contact person	Customer primary contact	—
Billing Address	No	Entity select	Billing address	Customer default	—
Shipping Address	No	Entity select	Shipping address	Customer default	—
Sales Person	No	User select	Sales person	—	—
Reference	No	Text	External reference number	—	—
Remarks	No	Textarea	Additional remarks	—	—
Disc %	No	Number	Document-level discount percentage	0	0–100

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Line Items

Column	Required	Description	Validation
Item	Yes	Item code	Must select an item
Description	No	Line description	—
Qty	Yes	Quantity being received back	Must be greater than 0
UoM	No	Unit of measure	—
Warehouse	Yes	Destination warehouse for received goods	Must select a warehouse
Batch #	No	Batch number for batch-tracked items	—
Unit Price	Yes	Credit price per unit	—
Disc %	No	Line discount	0–100
Tax Category	Yes	Tax category	Must select a tax category
Tax Amount	—	Computed tax	Read-only
Price After Disc.	—	Price after discount	Read-only
Line Total	—	Computed total	Read-only

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Validation Rules

Rule	Behavior
Customer required	Submission blocked until a customer is selected
Payment Terms required	Submission blocked until payment terms are selected
Price List required	Submission blocked until a price list is selected
At least one line	Submission blocked if no line items exist
Quantity positive	Each line must have a quantity greater than 0
Warehouse required per line	Each line must have a warehouse selected
Tax category required per line	Each line must have a tax category selected
Partner on hold	Submission blocked if the selected customer is on hold

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Post-save Behavior

After the return delivery is created:

• The document is saved with status Draft.
• You are redirected to the Return Delivery Detail page.
• A success notification confirms creation.

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Common tasks

1. From a confirmed Customer Return, click Create Return Delivery.
2. Review the pre-populated lines and quantities.
3. Add batch numbers if applicable.
4. Click Create Return Delivery to save the draft.

Permissions & system behavior

• Creating return deliveries requires Write permission.
• When creating from a Customer Return, quantities are capped at the unfulfilled return quantities.

Related Pages

• Return Deliveries — List all return deliveries
• Return Delivery Detail — View and confirm a return delivery
• Edit Return Delivery — Edit a draft return delivery
• Customer Returns — Source returns