Inbox

The Inbox is a unified conversation view that brings together email, WhatsApp, and LinkedIn threads in a single interface. Each row represents a conversation thread and shows the contact, channel, subject or preview, and the time of the most recent message.

Accessing the Page

• Route: /communications/inbox
• Menu Path: Communications → Inbox
• Primary audience: Team members who handle inbound communications.

Notes

• This page is currently DEV-gated and only visible in development environments.
• The backend APIs for the inbox are complete. The inbox UI is in active development.

What you will be able to do here

• View all incoming conversations across email, WhatsApp, and LinkedIn in a single timeline.
• Filter threads by channel, date range, unread status, and assigned team member.
• Compose new messages and reply to conversations directly from the inbox.
• Pin, archive, mute, and assign threads to team members.
• Switch between the Inbox view (active threads) and the Archived view.
• Search conversations by contact name, subject, or message content.

Filtering

Filter	Type	Description
Channel	Dropdown	All, Email, WhatsApp, LinkedIn
View	Tabs	Inbox (active) or Archived
Unread only	Toggle	Show only unread threads
From Date	Date	Show threads with activity on or after this date
To Date	Date	Show threads with activity on or before this date
Assigned To	Select	Filter by assigned team member; defaults to Anyone

Thread Actions

Each thread supports the following actions via the row action menu:

Action	Description
Pin / Unpin	Pins the thread to the top of the inbox
Archive / Unarchive	Moves the thread to or from the Archive view
Assign	Assigns the thread to a specific team member

Related Pages

• Thread Detail — view and reply to a single conversation thread
• Scheduled Messages — manage messages queued for future delivery
• Email Settings — configure the email account used for inbox syncing