Thread Detail
The Thread Detail page shows the complete message history for a single conversation thread. Messages are displayed in chronological order as a timeline. Users can reply to the most recent inbound message, switch between Reply and Reply All, and perform thread-level actions such as archive, pin, or mute.
Accessing the Page
Section titled “Accessing the Page”- Route:
/communications/threads/:id - Menu Path: Open a thread from the Inbox
- Primary audience: Team members who handle inbound communications.
- This page is currently DEV-gated and only visible in development environments.
Page Layout
Section titled “Page Layout”The thread detail page has three main areas:
- Header bar — shows the thread subject, channel icon, back button, and action buttons.
- Message timeline — a scrollable list of all messages in the thread. Each message shows the sender avatar, name, timestamp, and body. Email messages show the full subject, to, cc, and from fields.
- Reply composer — a fixed panel at the bottom of the page for composing replies.
Header Actions
Section titled “Header Actions”| Action | Description |
|---|---|
| Back | Navigates back to the Inbox |
| Archive | Moves the thread to the Archived view |
| Unarchive | Restores an archived thread to the Inbox |
| More | Opens the actions menu for Pin, Unpin, Mute, Unmute, and Add Label |
Reply Composer
Section titled “Reply Composer”The reply composer supports:
- Reply — replies to the most recent sender only
- Switch to Reply All — expands the reply to include all recipients from the last message’s To and CC fields
- Pre-filling the To field from the inbound message header
- Selecting from available email accounts (to choose the sender identity)
- A plain-text message body
- Sending immediately or scheduling for later
Note: A reply is only available when there is at least one inbound message in the thread. If the thread contains only outbound messages, the composer shows “No inbound messages to reply to.”
Channel Icons
Section titled “Channel Icons”Each message in the timeline is labeled with the channel it came through:
| Channel | Icon |
|---|---|
| Mail icon | |
| Chat bubble icon | |
| Link icon |
Related Pages
Section titled “Related Pages”- Inbox — lists all conversation threads
- Scheduled Messages — manage emails scheduled from the reply composer